- Oversee and execute a broader range of service operations in line with established SOPs, ensuring consistency and quality of service delivery
- Lead by example and support junior team members by providing guidance, training, and on-the-job coaching
- Take initiative to identify and resolve operational issues, escalating complex problems to supervisors when necessary
- Monitor workflow and assist in coordinating daily service activities to ensure smooth and efficient operations
- Uphold service standards and contribute to continuous improvement by suggesting enhancements to procedures and practices
- Act as a dependable team leader and role model, fostering a collaborative and service-oriented work environment
- Ensure compliance with safety, hygiene, and regulatory standards at all times
